Please note: xplorehealth.eu does not sell all the products listed directly. If you order through our partners, the purchase contract is concluded between you and the respective partner. In this case, please note the payment and shipping conditions applicable there. The following general terms and conditions apply to all products offered directly through xplorehealth.eu:
1. SCOPE
The following terms and conditions apply to all orders placed via our online shop. Our online shop is exclusively aimed at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a legally capable partnership that, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.
2. CONTRACTUAL PARTNERS, CONCLUSION OF CONTRACT, CORRECTION OPTIONS
The purchase contract is concluded with PT Prasetya Prastuti (Persero) Tbk.
The presentation of the products in the online shop does not constitute a legally binding offer but an invitation to place an order. You can place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking the order button, you submit a binding offer for the goods contained in the shopping basket. The confirmation of receipt of your order will be sent by email immediately after the order is submitted.
We accept your offer within two days by
- sending a declaration of acceptance in a separate email, or
- initiating the payment transaction through our service provider or the selected payment service provider. The timing of the payment transaction depends on the selected payment method (see “Payment”).
The relevant alternative for you depends on which of the listed events occurs first.
3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE
The language(s) available for the conclusion of the contract: German.
We store the contract text and send you the order details and our general terms and conditions in text form. The contract text is no longer accessible via the internet for security reasons.
4. DELIVERY CONDITIONS
In addition to the product prices indicated, shipping costs may apply. You can find more detailed information about shipping costs in the offers.
We only deliver by shipping. Unfortunately, it is not possible to collect the goods yourself.
We do not deliver to packing stations.
5. PAYMENT
The following payment methods are generally available in our shop:
Advance payment If you select the advance payment method, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
6. RETENTION OF TITLE
The goods remain our property until full payment has been made.
7. TRANSPORT DAMAGE
If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and please contact us immediately. Failure to make a complaint or contact us does not affect your legal claims and their enforcement, particularly your warranty rights. However, you help us assert our claims against the carrier or the transport insurance company.
8. WARRANTY AND GUARANTEES
8.1 RIGHT TO CLAIM FOR DEFECTS
Unless expressly agreed otherwise, the statutory right to claim for defects applies.
Notice to consumers We would like to inform you that when selling used goods to consumers, we may shorten the limitation period for defect claims to one year from the date of delivery, provided we expressly inform you of this and it is explicitly agreed separately.
If and insofar as limitations and/or shortening of periods are explicitly agreed upon separately, these do not apply to claims based on damages caused by us, our legal representatives, or agents:
- for injury to life, limb, or health,
- for intentional or grossly negligent breaches of duty and fraudulent intent,
- for the breach of essential contractual obligations whose fulfilment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies (cardinal obligations),
- within the scope of a guarantee promise, if agreed, or
- if the scope of the Product Liability Act is opened.
8.2 GUARANTEES AND CUSTOMER SERVICE
Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
9. LIABILITY
We are always fully liable for claims due to damages caused by us, our legal representatives, or agents:
- for injury to life, limb, or health,
- for intentional or grossly negligent breaches of duty,
- for guarantee promises, if agreed, or
- if the scope of the Product Liability Act is opened.
In the case of breaches of essential contractual obligations, whose fulfilment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies (cardinal obligations), caused by slight negligence by us, our legal representatives, or agents, liability is limited to the foreseeable damage that is typically expected at the time the contract is concluded.
Otherwise, claims for damages are excluded.
10. DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (OS), which you can find here.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
AGB created with the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte.
